The camera cannot focus
Hold the phone 15–25 cm away, avoid glare, and keep the full barcode in the frame. You can also enter its digits manually.
Support
How can we help?
Most scan problems can be fixed in under a minute. Here are the fastest routes.
The label was not recognized
Flatten the package, include the “Ingredients” heading, use bright even light and keep other text panels outside the frame.
Product information changed
Use “Improve this product” in the app. Your evidence enters moderation and never overwrites trusted data immediately.
Need direct help?
Contact support with the product barcode, your phone model and a short description of what happened.
Email support